Welcome to Pakcan Medical’s FAQs page! Here, you’ll find answers to the most common questions about our products, services, shipping, and more. If you don’t see your question here, feel free to reach out to us for more information.
We offer a wide range of high-quality medical and surgical instruments, including precision surgical tools, diagnostic instruments, and disposable medical devices. Our products are designed to meet the needs of hospitals, clinics, and specialized medical practices.
Yes! We offer competitive pricing for bulk orders. Simply visit our Request a Quote page, fill out the form with your order details, and our team will provide a customized quote.
Most orders are delivered within 5-7 business days. Expedited shipping options are available if you need your items sooner. You'll receive a tracking number once your order ships to monitor its progress.
Shipping fees are calculated based on the size, weight, and destination of your order. Free shipping may be available for large bulk orders. Exact shipping costs will be provided at checkout or upon receiving your bulk quote.
Currently, Pakcan Medical serves customers across North America. If you need international shipping, please contact us for more information on possible arrangements.
We offer a 30-day return policy for unused products in their original packaging. If you are not satisfied with your order, contact us at returns@pakcanmedical.com, and we’ll guide you through the return process.
To start a return, please contact our customer service team at returns@pakcanmedical.com. We’ll provide a return label and instructions on how to send back the item. Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for bulk orders. If you require a different payment method, please contact our team for assistance.
Yes! We offer customized solutions for specific product needs, especially for bulk orders. Let us know your requirements, and we’ll work to provide a solution tailored to your needs.
You can reach our customer support team by email at support@pakcanmedical.com. Our team is available to assist with any questions, concerns, or order inquiries.
Still have questions? Feel free to get in touch! We’re here to help you with all your medical and surgical instrument needs.